RETURNS

Should you not be satisfied with goods correctly received, please ensure you return them within 10 days from the date of delivery. Provided goods are returned to us in their original condition, packaging, and with all labels still attached, we will refund the cost of the goods, minus a 20% restocking charge. The cost of postage will not be included unless good are received faulty, in which case we will issue a replacement, we will also refund the cost of postage.

DAMAGED GOODS OR GOODS LOST IN TRANSIT

When selecting our ‘Unrecorded Delivery At Buyer's Risk’, it means just that – the onus for non-delivery is held firmly with the buyer as John Knibbs International Ltd have no way of tracking or tracing the items once they have been collected from our premises. If this method of shipping is selected by the buyer, John Knibbs International Ltd will not be held responsible for any loss, damage or non-delivery of the purchased items.

It is ALWAYS safer to select the recorded delivery option for shipping to guarantee delivery of goods.

Please examine all packages prior to receipt as signatures are taken as proof of receipt in good condition. All damaged packages MUST be either refused or signed RECEIVED DAMAGED and in either case we must be advised of damage goods within three days of delivery.

CANCELLATION AND ALTERATION OF ORDERS

Orders may be cancelled or altered prior to despatch only. Once an order has been processed, goods must be cancelled/returned as per our Returns Policy.

Any work undertaken as a ‘special order’ cannot be cancelled or returned once work has commenced or order has been despatched.